How Is Easyink Different?

We provide fast response to queries, orders and support requests. A correct cartridge guarantee applies when you enter your printer model as you go through checkout.

Right Printer:

· Free advice from experienced printer professionals to help you choose the printer that's best for you.

· The right features are part of it but running costs over the lifetime of the printer are also important.

· As printer specialists, we get valuable feedback every day. You can benefit from our accumulated experience in the printer industry.

· Others have learned the hard way how various printers perform. Don't repeat their mistakes.

· Let us save you from the grief of owning a lemon!

Right Cartridge:

· If you type in your printer model at checkout then we'll check that the cartridges you've ordered are correct for your printer.

· If the cartridges you receive are incorrect for the printer model you've given us, we'll pay all costs to get the right ones to you ASAP (and pay freight to get the others back to us). If you've opened them so they're not resalable, we'll take that loss ourselves.

· At the end of each day, we email a tracking link for your parcel. Every day we check the whereabouts of every parcel so we know when a parcel is being held up somewhere. We might be able to get it moving again without you even noticing. If it’s delayed we’ll let you know. If the courier can’t promise quick delivery we’ll send you a replacement parcel and have the delayed parcel returned to us.

Awesome Support:

Call us on 0800 893 797 or 021 178 7881 and we'll answer your queries real fast. For printer and cartridge support call us or email support@easyink.co.nz

All concerns are logged and not marked off as resolved until we've confirmed that our customer is satisfied.

If a compatible cartridge fails we'll send a replacement out straight away and we`ll pay any freight costs to get the faulty cartridge back to us.

If a genuine cartridge fails, we'll work through the returns process with you. Each manufacturer has different procedures and warranties but we’ll do everything we can to get the issue resolved.

We work hard to make ordering as quick and easy as possible online, via phone, or via email.

If you have any problems with your printer while using non-original “compatible” cartridges supplied by us, please contact us ASAP and we’ll get to work immediately to get you up and running again.

We can resolve most problems with advice over the phone, or with a free replacement of non-performing cartridges (we pay all freight costs).

We're always happy to help, and if you have any questions at all please contact us.

Easyink Printers and Cartridges Limited

Online ordering operates 24/7.

Tollfree: 0800 893 797. If not answered straight away leave a message and we'll call you back promptly.

Phone support 9 am - 4:30 pm on working days. (Outside these times try us on 021 178 7881 or send us a text).

support@easyink.co.nz

GST: 61-786-775
BNZ 02-0727-0100088-00
DUNS: 594844565

Easyink is a New Zealand family-owned business. All stock shown on our website is in Auckland. All transactions are billed in NZD.