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Customer Support

Easyink is a New Zealand family-owned business. All transactions billed in NZD.

Real fast customer support is only a phone call away (or try live help or email if you prefer).

Phone: 0800 893 797
Mobile: 021 178 7881
support@easyink.co.nz

Need to know which cartridge option will give you the biggest bang for buck? Ask us. Example: The Brother HLL6400DW mono laser printer gives you a choice of four toners with different yields of 3000, 8000, 12000 and 20,000 pages (Massive savings right there if you have this printer).

Want to know whether compatibles will be a good choice for your printer model? We have extensive experience and will give you an honest answer.

Need to reset your toner or drum error? Search our Knowledge Base - Printer Resets, Tips & Tricks or give us a call and we’ll quickly get you up and running again.

Problem with a cartridge? We make faulty cartridge claims easy.

Need a refund on surplus cartridges when you buy a new printer?  If they're resalable we'll help if we can: Cancellations and Refunds.

Awesome Support? Try Us:

  • All concerns are logged and not marked off as resolved until we’ve confirmed that our customer is satisfied.
  • If a compatible cartridge fails we’ll send a replacement out straight away and we'll pay any freight costs to get the faulty cartridge back to us.
  • If a genuine cartridge fails, we’ll work through the returns process with you. Each manufacturer has different procedures and warranties but we’ll do everything we can to get the issue resolved.
  • We work hard to make ordering as quick and easy as possible online, via phone, or via email.
  • If you have any problems with your printer while using “compatible” cartridges supplied by us contact us ASAP. We’ll get to work immediately to get you up and running again.
  • We can resolve most problems with advice over the phone, or with a free replacement of non-performing cartridges (we pay all freight costs).

We’re here to treat you as we’d like to be treated ourselves and make working with Easyink a pleasure for all of our customers. 

We're always happy to help, and if you have any questions at all please contact us.

Easyink Printers and Cartridges Limited
Online ordering operates 24/7.
Tollfree: 0800 893 797
Phone support 9 am - 4:30 pm on working days.
(Outside these times try us on 021 178 7881 or send us a text).
support@easyink.co.nz
GST: 61-786-775
BNZ 02-0727-0100088-00
DUNS: 594844565

Stock shown on the website is available for dispatch from warehouses in Auckland.